Return and Refund Policy

You have the right to cancel your order within 30 days without providing any reason.

The deadline for canceling an order is 30 days from the date you received the goods or the date on which a third party designated by you, other than the carrier, takes possession of the delivered product.

To exercise your right of cancellation, you must inform us of your decision through a clear statement.

You can inform us of your decision by email at reserva@wellmindpower.com.

We will refund you no later than 30 days from the day we receive the returned goods. We will use the same means of payment that you used for the order, and you will not incur any charges for such refund.

Conditions for returns:

For goods to be eligible for a return, make sure that:

The goods were purchased within the last 30 days.

The goods are in their original packaging.

The following goods CANNOT be returned:

The supply of goods made to your specifications or clearly personalized.

The supply of goods that, by their nature, are not suitable to be returned, for example, goods that deteriorate rapidly or whose expiry date has expired.

The supply of goods that are not suitable to be returned for reasons of health protection or hygiene and that were unsealed after delivery.

The supply of goods that are, after delivery, inseparably mixed with other items by their nature.

The supply of services that have already been used or that have begun to be used.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Return of goods:

You are responsible for the cost and risk of returning the goods to us. You must send the goods to the following address:

C/ Dr. Mariano Alcaraz 5, 1 D, Majadahonda Madrid Spain 28222

We cannot be held responsible for goods damaged or lost in return shipping. Therefore, we recommend an insured and tracked mail service. We cannot issue a refund without the actual receipt of the goods or proof of the return delivery being received.

Gifts:

If the goods were marked as a gift at the time of purchase and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods were not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Contact Us:

If you have any questions about our Return and Refund Policy, please contact us by email at reserva@wellmindpower.com.